PRIVACY POLICY
Muttpop respects your personal information. Your information is confidential, as we do not give out any information to third parties, marketing companies, etc. We also do not sell, rent, barter or trade any of your personal information.
The information we collect through our order forms and contact pages includes your name, company name (if applicable), telephone number, order history, credit card info, expiration date, mailing address, email addresses, and comments. We use this information to process your orders, answer questions, and incorporate your suggestions into our services or products to make them better. All the information we collect from you remains protected and private within our own database system.
As part of being a customer at Muttpop, you will occasionally receive email updates on special events and new merchandise. However, anyone who receives such emails always has the option to refuse any future notices by sending us an email with UNSUBSCRIBE in the subject line. This remove option is stated in all emails we send out.

SECURITY POLICY
We also understand that you may have concerns about using your credit card to make purchases online. Rest assured that when you order products from the Muttpop website, your credit card information is protected. By using the Paypal payment system, we are able to keep your credit card number safe. Another party cannot read your credit card information as it travels to our ordering system.

CUSTOMER SERVICE
Please email us at info@muttpop.com for customer service.

DELIVERY METHOD
Domestic: We ship all domestic orders via USPS Priority Mail. Rates and shipment time vary according to final destination and package weight. If your parcel is not delivered as promised, we can issue a replacement or refund for you.
International: Buyers are fully responsible for complying with their country's laws, customs regulations, taxes, and duties. Muttpop is not responsible for packages delayed or detained in Customs.
If the buyer refuses shipment for any reason, we will refund the buyer for their purchase, minus the freight cost, once we receive the return.

International orders are shipped via USPS International Priority Mail. If your parcel is shipped by an insured or traceable method, we will replace or refund any shipments that are lost in transit (not held in Customs.) We will handle each situation on a case-by-case basis.  Please contact our customer service department at info@muttpop.com to process your claim.

RETURN POLICY
Thanks for shopping at Muttpop. Please note that by purchasing goods from us, you have agreed to the following:

ALL SALES ARE FINAL
Because the items sold on muttpop.com are very limited, we cannot accept returns on non-defective merchandise and can’t issue refunds, credits, or exchanges for a different item.

DEFECTIVE RETURN POLICY
Most of the figures we sell are collectible, produced in limited runs, and often hand-painted or assembled. Slight imperfections are typical with this kind of product, and most often enhance the value. However, if your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts), we’ll be happy to exchange it for a non-damaged item. You must contact us within TEN (10) DAYS from the date of purchase, using the procedure listed below. Please note: Muttpop will only accept defective returns for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you’ll be charged a 15% re-stocking fee or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence won’t be accepted.

HOW TO MAKE A RETURN
Contact Muttpop via email at info@muttpop.com within TEN (10) days from the date of purchase. Let us know what the problem is and follow the instructions provided by our customer service staff. Use suitable packing materials (please send it back in a shipping box for safety), and make sure to write RETURN on the outside of your box when sending your return to us. Once we get your shipment, we’ll check it out and contact you to complete the return.